FREAKHOSTING

Juridisch & Beleid

Transparante, actuele juridische documenten die van toepassing zijn op uw gebruik van FREAKHOSTING-diensten wereldwijd.

Laatst bijgewerkt: 09 januari 2026

Privacy Policy

Details how customer data is collected, processed, stored, and protected across all services.

This Privacy Policy explains how FREAKHOSTING LTD ("Company," "we," "us," or "our") collects, processes, uses, stores, shares, and protects personal data when you use our website, platform, and services (collectively, the “Services”).
We are committed to safeguarding your privacy and maintaining transparency in compliance with the UK GDPR, the EU General Data Protection Regulation (EU 2016/679), and the UK Data Protection Act 2018.
This Policy applies to all users, customers, and visitors of our Services, regardless of location. By using our Services, you agree to this Policy.

Account & Identity Data: Name, username, billing address, company name, VAT ID, phone number, and email address.
Payment Data: Payment card details, billing contact information, and transaction history (processed securely through PCI-DSS compliant providers such as Stripe or PayPal; FREAKHOSTING does not store raw card numbers).
Service Usage Data: Server logs, resource usage, bandwidth statistics, access timestamps, IP addresses, API requests, and control panel actions.
Technical & Device Data: Browser type, OS version, device identifiers, network information, cookies, and session analytics.
Support Data: Information included in communications, support tickets, live chat, Discord, or email correspondence.
Marketing & Communication Data: Newsletter subscriptions, feedback forms, consent preferences, and promotional interactions.
Cookies & Tracking Data: Data collected via cookies, pixels, and analytics tools. See our Cookie Policy for details.

To Provide and Maintain Services: Process orders, provision servers, domain names, and related resources.
To Manage Accounts: Handle authentication, billing, and customer communications.
To Improve Services: Analyze trends, monitor performance, enhance stability, and optimize usability.
To Communicate: Send updates, invoices, service notices, and promotional offers (with consent).
To Enforce Policies: Prevent fraud, abuse, or violations of our Terms, AUP, or SLA.
To Comply with Law: Meet tax, regulatory, and anti-fraud obligations, and respond to lawful requests from authorities.

Contractual Necessity: Processing required to deliver the services you purchase.
Legitimate Interests: Operating, securing, and improving our services, preventing abuse, and maintaining customer relationships.
Consent: Marketing, non-essential analytics, or optional communications are based on explicit consent, which you can withdraw anytime.
Legal Obligations: Compliance with applicable laws, accounting, and regulatory requirements.
Vital Interests: In rare cases, processing data to protect life or prevent harm.

We only share data with trusted vendors or partners who require it to perform their contractual functions and are bound by strict confidentiality and data protection agreements.
Examples include:
- Payment processors (e.g., Stripe, PayPal)
- Fraud prevention and compliance partners
- Customer support and communication tools (e.g., Crisp, Discord, email providers)
- Data analytics and performance tools (e.g., Google Analytics)
- Infrastructure or CDN providers (e.g., Cloudflare, CosmicGuard, Dataforest, Dataforest)
We never sell or rent your personal information to third parties.
If we are legally required to disclose information (e.g., by court order or regulator), we will do so transparently and within the bounds of law.

Your data may be processed or stored outside your country of residence, including in the United Kingdom, the European Union, the United States or other regions where our data partners operate.
Where we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), International Data Transfer Addendums (IDTAs), or equivalent mechanisms approved by regulators.
All transfers comply with applicable data protection regulations to maintain security and privacy.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including service provision, billing, and legal compliance.

- Typical retention periods:
- Billing and transaction data: indefinite (tax/legal)
- Account and service logs: until requested to be deleted
- Support tickets: until requested to be deleted
- Marketing preferences: until withdrawn or unsubscribed

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
These include encryption (TLS/SSL), DDoS protection, firewalls, least-privilege access, monitoring, and regular audits.
While no system is completely immune to risks, FREAKHOSTING continuously updates its defenses and conducts security reviews to minimize vulnerabilities.

In the event of a personal data breach, we will notify affected users and the Information Commissioner’s Office (ICO) or relevant supervisory authority within 72 hours when legally required.
Notifications include the nature of the breach, affected data, mitigation actions, and contact details for follow-up.

Right to Access – Obtain a copy of your personal data.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure – Request deletion of your data (“right to be forgotten”).
Right to Restrict Processing – Limit how we use your data.
Right to Data Portability – Receive data in a structured, machine-readable format.
Right to Object – Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent – Withdraw consent for processing at any time.
To exercise any of these rights, contact us via [email protected]. If unresolved, you may lodge a complaint with the UK ICO or your local supervisory authority.

We do not engage in automated decision-making or profiling that produces legal or significant effects on you.
Should this ever change, we will notify affected users in advance and provide opt-out rights as required by law.

You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into this Agreement. We do not knowingly collect personal data from anyone under this age.
If we discover data belonging to a minor, we will delete it promptly.

Our Website may contain links to external sites not operated by us. We are not responsible for their content, security, or privacy practices.
We recommend reviewing each third-party’s privacy policy before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
Updated versions will include a revised “Last Updated” date and become effective upon publication.
Material changes may be announced via email or notice on our website.

DPO: Vlad-Ioan Alexandru
Email: [email protected]
The DPO oversees compliance with GDPR and acts as the contact point for data subjects and supervisory authorities.

HULP NODIG?

Ons deskundige supportteam is 24/7 beschikbaar op Discord om u te helpen bij vragen of technische problemen.